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C.V.

I have spent the majority of the last decade successfully managing digital communications teams in a higher education with a particular focus on e-learning and digital libraries as well as Government quangos. This has included responsibility for the ESRC and JISC websites as well as working with Directgov on the migration of the successful Aimhigher website onto that platform.

I also led multiple projects with international partners, particularly the Surf Foundation from the Netherlands and OCLC in the United States.

I was also responsible for identifying and implementing a number of new, social web communications channels to JISC – including blogs, wikis, podcasts and live video streaming of events. I have spoken at a number of events on the subject of using the social web as a communication channel and in particular how web tools can enhance traditional communication channels like events and PR.

I have received the PRINCE2 practitioner certificate and have knowledge of the Managing Successful Programs framework and Scrum Agile methodology. I also attended the BBC New Media course on Writing for the Web and have attended numerous conferences and workshops on the subjects of usability and improving the user experience.

At JISC I also led the recruitment of a number of roles to build the Communication team – this included hiring the following; Event Manager, Web Editor, Web Developer, Digital Content Coordinator and Production Coordinator. I was direct line manager to a team of six for more than three years.

I was seconded to HEFCE for six months where I was managing a project on behalf of HEFCE and DIUS to improve the quality of the content and usability of the HE offering on the Directgov portal. I was also advising the HEFCE Corporate Communications team on their digital communications strategy.

During 2008 I also worked on a freelance basis helping to manage the digital aspects of the JISC Libraries of the Future campaign and also contributed to drafting a web strategy for the new JISC Services Company.

I spent a year at Jiva Technology working on Beanbag Learning and conceiving and helping launch  Specialize.In – overseeing the development team as Product Owner, building strategic partnerships and managing marketing and PR activity.

Currently I have a one year contract working for JISC as a Programme Manager overseeing national projects in the areas of open education and digital libraries.

Employment

Programme Manager – Information Environment
JISC
University of Bristol
Beacon House
Queens Road
Bristol
BS8 1QU

October 2009 – Present

Technical Programme Manager for the UK Open Education Resources programme including overseeing JorumOpen on behalf of JISC.  I also represent JISC on the PALS Metadata and Interoperability group and lead the Information Environment team communications and synthesis activity.

Head of Product Management
Jiva Technology
St Thomas Court
Thomas Lane
BS1 6JG

July 2008 – August 2009

* Copywriting
* Strategic planning
* Product design
* Marketing
* Event management
* Customer service
* Community management

Project Manager (Directgov)

Higher Education Funding Council for England
Northavon House
Coldharbour Lane
Frenchay
Bristol

October 2007 – present (secondment)

Main Responsibilities:

• Project planning for migration of content to Directgov
• Liaison with partner organisations involved in the project (including the Department for Innovation, Universities and Skills)
• Budget management for the project
• Management of consultants attached to the project
• Developing a long term strategy for HEFCE involvement with Directgov
• Managing editorial team based at HERO Ltd

I also assisted the HEFCE Corporate Communications team with their first moves towards a social media strategy and advising them on content management issues.

Operations Manager (Communications and Marketing)
Joint Information Systems Committee
University of Bristol
Beacon House
Queens Road
Bristol
BS8 1QU

December 2006 – October 2007

Main Responsibilities:

• Strategic development of JISC web presence focussing on user experience, social media and online communities
• JISC Annual Conference
• Direct line management to four members of staff and overall responsibility for a team of nine
• Budget responsibility for up to £500k pa from numerous budget streams
• Project manager for JISC Business and Community Engagement Communications activity
• JISC representative at UK Web Archiving Consortium

Production Manager
JISC
As above

September 2004 til December 2006

• Development of JISC website
• JISC Visual Identity and print production
• JISC Conference and ad-hoc events

Web Editor
JISC
As above

April 2003 til September 2004

• Content Management
• Usability Research
• Editorial Policy
• Staff Training
• Project management

Website Manager
Economic and Social Research Council
Polaris House
Swindon

June 2001 til April 2003

• Content Management
• Usability Research
• Editorial Policy
• Staff Training
• Project management

Information Executive (Intranet Operations)
Parkman Consulting (now Mouchell Parkman)
Fox Den Road
Stoke Gifford
Bristol

April 1999 – June 2001

• Online research
• Information Architecture
• Content Management
• Internal Communications

Information Assistant
University of the West Of England
Library Services
Frenchay
Bristol

February 1998 – April 1999

• Journal Management
• Issue Desk
• Library Website
• User Training

Education

1993 – 1996
University of Wales, Newport
Joint Honours – English and History BA (Hons)
2 : 2

References

Peter Ferne
Technical Director
Jiva Technology

Robert Haymon-Collins
Director of Communications and Marketing
Joint Information Systems Committee